Help Centre
Frequently Asked Questions
Find instant answers to the most common questions about our products, orders, shipping, returns, and more.
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Clinic Services & Offerings
3 Q&A
Walk-ins are welcome, but booking ahead means a shorter wait. Use "Book a vet" and our team will confirm a time with you.
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Consultation, vaccination, deworming, diagnostics, dentistry and grooming. Availability varies by location — check the clinic card for its service list.
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Two of our locations are open 24 x 7 for emergencies. Call the clinic directly before travelling so the team can prepare.
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Booking & Visits
3 Q&A
Submit the consultation form with your pet's details. A request is not a confirmed appointment — our team will call you to arrange a time.
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Yes. Pick a preferred vet on the booking form and we will try to match it to their availability.
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Any previous prescriptions or vaccination records, and a list of what you have noticed at home. Photos or a short video help a lot.
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Orders & Delivery
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Delivery times depend on your pincode. Enter it on the product page to see an estimate before you order.
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Unopened products can be returned in line with our return policy. Prescription medication is excluded for safety reasons.
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Yes, once a valid prescription is on file. Our pharmacy team will contact you if anything needs confirming.
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